GEHA stands by those who are affected by Hurricane Florence. Customer Care can assist and offer member ID lookups at 877.434.2336.
GEHA provides our members with online tools that help you take a more active role in your health care. In addition to the information and resources available to anyone who visits our website, we offer GEHA members additional services and tools when they register for a web account. Here's how it works:
1. Register for your web account
You'll choose your own username and password, so only you have access to your account information.
2. Sign in to your web account
If you've already registered for a web account but don't remember the password you created, click Forgot Password. For other issues related to your web account, contact Customer Service.
3. Review your Member Dashboard
After you sign in, you'll see your Member Dashboard. From this screen, the following tools are quickly accessible:
Update Info & Preferences – Click this link on the left side of your Member Dashboard to update your account information (including your password, email address or other personal information) and/or your communication preferences (how you'd like to receive certain communications from GEHA). Note: GEHA will review your request for verification before implementing the change. The change is not always immediate. If you need to report a change of address, you'll need to do that using the BENEFEDS website.
Claims Inquiry – Search for up to 18 months of your GEHA claims. When you make a claims inquiry, you will see a list of your plan claims processed by GEHA. Click on an individual claim to view the online version of a GEHA explanation of benefits (EOB) form. The claim detail includes the date of service and the dollar amounts for charges and benefits.
Member Eligibility – When you make an eligibility inquiry, you will see a list of the GEHA health and dental plans that provide benefits to the patient. Click on the plan description to get a summary of benefits and check amounts applied toward calendar-year deductibles and out-of-pocket maximums.
Plan Information – Your dashboard displays the following details at a glance about all of the GEHA plans you are currently enrolled in: Enrollment option, Medicare status, copays, deductibles, out-of-pocket maximums and more.
Print Temporary ID cards – Your Member Dashboard includes one-click buttons that generate a temporary ID card. It's handy if you need an extra copy of your GEHA ID card for a family member, or if you've misplaced your own ID card. The temporary ID cards expire 30 days after printing. If you need a new permanent ID card, please send GEHA a secure email or call Customer Service at (877) 434-2336 to request a new member ID card.
Connection Vision® powered by EyeMed – After you sign in to your web account, look for the Connection Vision powered by EyeMed section at the bottom of your dashboard. When you find it, click on the My Vision Account link to go to the secured EyeMed website with your account information. Once there, you can research what your vision benefits are and how to use them, locate a vision provider, check claim status, print an ID card, download an out-of-network claim form, see answers to common questions about your vision plan and much more.
GEHA web accounts are protected from access by unauthorized users. For more information, see the GEHA